Before you Fly
Baggage
FlyMontserrat is a point-to-point airline which means that passengers on connecting flights must first clear Immigration /Customs formalities, collect their baggage and check-in for the next flight; baggage cannot be ‘through-checked’ to the final destination.
While FlyMontserrat makes every effort to operate on-time but is not responsible for missed-connections and therefore we recommend that you allow at least three hours connection time, especially at peak-travel times at V.C. Bird International Airport, Antigua.
Baggage Tips
Air travel is easier and less stressful if you plan in advance- here are some tips:
Checked baggage
- Know your baggage allowance and use your bathroom scales to weigh it before you leave for the airport.
- Leave some space for any souvenirs and gifts you might buy on your trip
- Don't pack any valuables or fragile items in your checked baggage.
- Don't pack your passport; visa's or other travel documents because you won't be able to access your baggage after you check-in
- Take cash or a credit card to pay any Excess Baggage charges
- Label your bags with your name and destination address ( never use your home address) and/or your e-mail or mobile phone number
- If there are straps on your baggage please secure them otherwise they could get caught and rip your baggage
- Remove old tags and labels from previous flights.
Airport security
- After check you check in, go immediately through security because there may be long queues and flights won't wait for you.
- As you approach the security check remove your coat or jacket; take your laptop and liquids out of your hand bag for separate screening and be prepared to remove your shoes and belt if requested.
- Your hand baggage will be checked by security staff using x-ray machinery. If you have film material over 1000 ASA or are fitted with a heart pacemaker please inform the security screening staff.
- Do not take sharp objects in your hand baggage that will be confiscated at security.
Dangerous Goods
The following articles should never be packed in baggage:
- Cigarette lighters
- Explosives - fireworks, flares, toy guns, caps and party poppers
- Flammable and non-flammable gas - aerosols (over 2kg or 2 litres), camping gas cylinders
- Carbon dioxide cylinders for soda siphons, lighter refills, butane gas cylinders, filled aqua lung cylinders, mace
- Deeply refrigerated gases - liquid nitrogen
- Flammable liquids - paints, thinners, solvents
- Cooking oil
- Flammable solids - firelighters
- Oxidising materials - bleaches
- Organic peroxides - resin kits poisons - arsenic, cyanide, weed killer, tear gas
- Infectious substances - viruses and bacteria (which would affect humans and animals)
- Radioactive materials - instruments containing radioactive source radioisotopes for research
- Corrosive materials - acids, alkalis, metallic mercury, thermometers containing mercury, barometers
- Magnetised materials, formalin etc.
- Weapons
Carry On Cabin Baggage
FlyMontserrat operate small commuter-style aircraft with no overhead baggage bins so all carry on baggage must fit under the seat and be less than 5 kilos/ 12 lbs.
In addition, you may take the following items into the cabin: woman's handbag or folder for documents; printed materials for reading during the flight; baby food; umbrella or walking stick; coat or cloak; crutches, if necessary; camera, video camera or laptop.
A fully collapsible disabled person's wheelchair and/or crutches, and/or braces or other prosthetic device for the passenger's use; and certain items such as, infant carrying baskets or carrycots, wheelchairs and walking aids other than sticks or crutches must be labelled and stowed in the checked baggage compartment.
Note: An infant carrying basket or bassinet will not be transported in the aircraft cabin unless the size of the basket or the bassinet will permit it being secured by a seat belt and a seat is reserved for the infant and a child's fare paid.
Checked Baggage Allowances
FlyMONTSERRAT.com baggage allowances and excess baggage policy is as follows; charges are calculated per-flight and will be collected at time of check-in.
| Checked bags | up to 50 lbs/23kg Standard |
51-70 lbs/23-32kg Over Weight or Oversized |
| 1st checked bag | Free | USD 40.00 flat rate |
| Extra bag(s) | USD 40.00 | USD 40.00 flat rate |
- All excess baggage (over and above one Standard bag of less than 50 lbs/23 kilos) is accepted on a ‘standby’ basis and will be carried subject to space being available on the aircraft and on payment of the fee(s) listed above.
- FlyMontserrat is not responsible for any delays in the transportation of excess baggage to it’s final destination; customs clearance charges and/or costs incurred for the collection of ‘stand by’ baggage.
- No one piece of baggage shall exceed 32 kg and must fit into the hold door.
IMPORTANT
Checked Luggage - FlyMONTSERRAT.com will not accept items not covered in our limit of liability in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether FlyMONTSERRAT.com knew or should have known of the presence of such items in checked or transferred baggage. If any such items (camera equipment, jewellery, computers, videos or optical equipment, etc.) are lost, damaged or delayed, you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carryon baggage limitations).
Notice of Baggage Liability Limitations
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage.
Time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
IMPORTANT: You must report any Loss, Damage or Theft relating to your Checked Baggage BEFORE you leave the Customs/Baggage Hall in the airport of arrival.
Cancellations & Refunds
FlyMontserrat fares are non-refundable. If you cancelled at least two hours before the scheduled time of departure you will be entitle to a refund of taxes paid less an administration fee of USD 10 per ticket.
If you fail to cancel at least three hours prior to the scheduled departure time of your flight, or if you are a ‘No Show’, you will not be eligible for a refund of any kind.
Refund requests must be made to FlyMontserrat, info@flymontserrat.com within 30 days of the original travel date.
You are strongly advised to purchase personal Travel Insurance that includes coverage for Cancellation and Curtailment.
Changing your booking
Subject to seats being available it is possible to change your flight for a fee of USD 25 per person, per segment using the ‘Manage My Booking’ function online or by contacting FlyMontserrat directly. If there are no seats available in the original booking class you will also have to pay the difference in fare.
If there are no seats available on the flight you require it’s possible to travel on a ‘stand by’ basis should seats be available at the time of boarding.
It is also possible to change the name of a passenger subject to payment of a fee of USD 25. Name changes can only be made by contacting FlyMontserrat directly, info@flymontserrat.com
Check-In
If you already have an e-ticket you should proceed directly to the check-in desk and present your confirmation / booking reference together with your passport.
Check-in desks open two hours prior to scheduled departure. Early check-in is highly recommended. Check-in closes strictly 60 minutes before the scheduled time of departure. Your reservation may be cancelled if you fail to check in on time and you may have to buy a new ticket and pay for hotel accommodation if there is no alternative same day connection.
Antigua
Passenger check-in and ticketing services are provided by Dispatch Services Antigua Ltd. The check-in counters are located between the customs exit and the car park also having the Virgin Atlantic Airways and Delta desks.
Montserrat
Passenger check-in and ticketing services are provided by Fly Montserrat staff at John A Osborne Airport, Gerald, on the north end of the island. For information and reservations, Tel + 1 664-491-3434, e-mail info@flymontserrat.com
Passenger Mobility
Passengers in need of assistance should inform their travel agent or airline office at time of booking. However, if you need extra time or help to get to boarding gate or onto the aircraft please advise the check-in staff.
Choosing your seat
On FlyMontserrat you choose your seat onboard.
DON’T BE LATE- THE PLANE WON’T WAIT
Make sure that you allow enough time to complete the necessary security checks at the airport, and get to your gate on time. In V C Bird International Airport in Antigua there are frequently long queues for Immigration and Security. You must be at the boarding gate 15 minutes prior to departure time.
Children
Unaccompanied Minors
Because of legal requirements and the need to complete certain documentation it is not possible to book an Unaccompanied Minor using the online booking system.
The unaccompanied minor procedure is applied for a child between 5 and 12 years old, not accompanied by an adult over 18 years of age.
A child under 5 years of age is not accepted for transportation on Fly Montserrat flights if not accompanied by an adult.
FlyMontserrat escort
FlyMontserrat flights have no flight attendants (cabin crew) on its aircraft and therefore cannot provide an escort for unaccompanied minors.
Parents or guardians must arrange:
- The necessary travel documents;
- For an authorised adult on departure to stay at the airport until the flight is airborne;
- For an authorised adult upon arrival to be at the airport at the actual time of arrival(contact details of the person must exist in the UM Handling Advice Form as well as in the reservation record);
- Sign the “Handling advice” form;
- Pay all costs involved in return transportation (meals, accommodation, ground transport, return fare, etc.) in case the authorized adult fails to meet the UM upon arrival.
FlyMontserrat will accept up to two unaccompanied minors between 5 years and 16 years of age as escort facilities are not available.
Infants
Infants are those under two years old at the time of travel while the youngest age an infant can be to travel is 48 hours old.
FlyMontserrat have a special Infant fare of USD 10 one-way when the infant does not have his/her own seat, but sits on an adult’s lap. If you want your infant to sit in his/her own seat (they must be between 6 -23 months), you will be charged the applicable adult fare. This cannot be booked online. Please contact your nearest FlyMontserrat office if you wish your infant to have their own seat. There must be one adult accompanying each infant seated on an adult’s lap. If one adult wishes to travel with a second infant, this is only possible if the second infant is aged between 6 and 23 months, he/she must be seated in an approved car-type seat and the applicable adult fare will be charged. If the second infant is under 6 months you must travel with a second accompanying adult.
Fares
The following fares in US Dollars are subject to change without notice. Unlike some airlines that charge credit card fees & booking fees, with FlyMontserrat there are no hidden-extras –the Total Price you see is the price you pay.
Standard Fare
| From Antigua to Montserrat | ||
| One Way | Adult/Child | Infants 0-2yrs |
| Standard Fare (Y) | US$ 74.00 | US$ 10.00 |
| Antigua Sales Tax | US$ 7.40 | US$ 0.00 |
| Total | US$ 84.40 | US$ 10.00 |
| Roundtrip | Adult/Child | Infants 0-2yrs |
| Standard Fare (Y) | US$ 148.00 | US$ 10.00 |
| Antigua Sales Tax | US$ 14.80 | US$ 0.00 |
| Montserrat Dept Tax | US$ 25.00 | US$ 0.00 |
| Total | US$ 187.80 | US$ 10.00 |
| From Montserrat to Antigua | ||
| One Way | Adult/Child | Infants 0-2yrs |
| Standard Fare (Y) | US$ 74.00 | US$ 10.00 |
| Montserrat Dept Tax | US$ 25.00 | US$ 0.00 |
| Total | US$ 99.00 | US$ 10.00 |
| Roundtrip | Adult/Child | Infants 0-2yrs |
| Standard Fare (Y) | US$ 148.00 | US$ 10.00 |
| Montserrat Dept Tax | US$ 25.00 | US$ 0.00 |
| Total | US$ 173.00 | US$ 10.00 |
Airport Departure Tax Information
FlyMontserrat collects certain taxes on behalf of the government authorities and these are included in your ticket price. However, Adults and Children (over 2 years) will be required to pay an additional Airport Departure Tax at the airport before boarding.
Departing from Montserrat
Departure & Security Tax: US$13 (EC$35.00) for CARICOM nationals and US$21 (EC$55) for all other nationals.
Departing from Antigua
International passengers departing Antigua are required to pay US$20.00 airport departure tax.
Group Travel
Due to the limited capacity of FlyMontserrat aircraft we do not offer special group fares. However for groups of up to seven adults travelling together we have special Private Charter rates on regional flights to and from Montserrat. For a list of sample prices, click here.
Schedule
The following flights operate on a daily basis, year round. During peak periods there are additional flights which will be displayed during the online booking process
| ANTIGUA >> Montserrat | ||||||
| Days | Dept | Arr | Flt No. | Via | Effective | Discontinued |
| Daily | 10:00 | 10:25 | 5M 103 | Direct | 16-Dec-09 | Indefinitely |
| Daily | 17:30 | 17:55 | 5M 105 | Direct | 01-Dec-09 | Indefinitely |
| MONTSERRAT >> Antigua | ||||||
| Days | Dept | Arr | Flt No. | Via | Effective | Discontinued |
| Daily | 9:00 | 9:25 | 5M 102 | Direct | 16-Dec-09 | Indefinitely |
| Daily | 12:30 | 12:55 | 5M 104 | Direct | 01-Dec-09 | Indefinitely |
Travel Documentation
Every passenger, including children, requires a valid passport which must be produced at time of check-in and carried for the entire journey. It is the passenger's responsibility to ensure that they have in their possession the correct documents needed for travel to any destination. Passengers are advised to print out a copy of their e-ticket or itinerary as Immigration officials may require proof of an onward or return journey.
FlyMontserrat is legally required to supply Advance Passenger Information to the Immigration authorities at the airport of arrival.