Before you Fly

Baggage

FlyMontserrat is a point-to-point airline which means that passengers on connecting flights must first clear Immigration /Customs formalities, collect their baggage and check-in for the next flight; baggage cannot be ‘through-checked’ to the final destination.

While FlyMontserrat makes every effort to operate on-time but is not responsible for missed-connections and therefore we recommend that you allow at least two hours connection time, especially at peak-travel times at V.C. Bird International Airport, Antigua.

Baggage Tips

Air travel is easier and less stressful if you plan in advance- here are some tips:

Checked baggage

• Know your baggage allowance and use your bathroom scales to weigh it before you leave for the airport.
• Leave some space for any souvenirs and gifts you might buy on your trip
• Don't pack any valuables or fragile items in your checked baggage.
• Don't pack your passport; visa's or other travel documents because you won't be able to access your baggage after you check-in
• Take cash or a credit card to pay any Excess Baggage charges
• Label your bags with your name and destination address ( never use your home address) and/or your e-mail or mobile phone number
• If there are straps on your baggage please secure them otherwise they could get caught and rip your baggage
• Remove old tags and labels from previous flights.

Airport security

• After check you check in, go immediately through security because there may be long queues and flights won't wait for you.
• As you approach the security check remove your coat or jacket; take your laptop and liquids out of your hand bag for separate screening and be prepared to remove your shoes and belt if requested.
• Your hand baggage will be checked by security staff using x-ray machinery. If you have film material over 1000 ASA or are fitted with a heart pacemaker please inform the security screening staff.
• Do not take sharp objects in your hand baggage that will be confiscated at security.

Dangerous Goods

The following articles should never be packed in baggage:

• Cigarette lighters
• Explosives - fireworks, flares, toy guns, caps and party poppers
• Flammable and non-flammable gas - aerosols (over 2kg or 2 litres), camping gas cylinders
• Carbon dioxide cylinders for soda siphons, lighter refills, butane gas cylinders, filled aqua lung cylinders, mace
• Deeply refrigerated gases - liquid nitrogen
• Flammable liquids - paints, thinners, solvents
• Cooking oil
• Flammable solids - firelighters
• Oxidising materials - bleaches
• Organic peroxides - resin kits poisons - arsenic, cyanide, weed killer, tear gas
• Infectious substances - viruses and bacteria (which would affect humans and animals)
• Radioactive materials - instruments containing radioactive source radioisotopes for research
• Corrosive materials - acids, alkalis, metallic mercury, thermometers containing mercury, barometers
• Magnetised materials, formalin etc.
• Weapons

Carry On Cabin Baggage

FlyMontserrat operate small commuter-style aircraft with no overhead baggage bins so all carry on baggage must fit under the seat and be less than 2.5 kilos/ 6 lbs It should be smaller than 10” x 15” x 6”.

Any bag that is overweight or oversize will be treated as checked baggage and charged accordingly.

In addition, you may take the following items into the cabin: umbrella,walking stick, crutches and a coat, a fully collapsible disabled person's wheelchair and/or braces or other prosthetic device for the passenger's use. Certain items such as an infant pushchair must be labelled and stowed in the checked baggage compartment.

Everything else should be included within your carry-on bag.

Note: An infant carrying basket or bassinet will not be transported in the aircraft cabin unless the size of the basket or the bassinet will permit it being secured by a seat belt and a seat is reserved for the infant.

Checked Baggage Allowances

FlyMontserrat baggage allowances and excess baggage policy is as follows; charges are calculated per-flight and will be collected at time of check-in.

Checked bags	up to 50 lbs/23kg Standard	51-70 lbs/23-32kg Over Weight or Oversized
1st checked bag	Free	USD 40.00 flat rate
Extra bag(s)	USD 40.00	USD 40.00 flat rate

• All excess baggage (over and above one Standard bag of less than 50 lbs/23 kilos and carry-on of 2.5kg or 6lbs) is accepted on a ‘standby’ basis and will be carried subject to space being available on the aircraft and on payment of the fee(s) listed above.
• FlyMontserrat is not responsible for any delays in the transportation of excess baggage to its final destination; customs clearance charges and/or costs incurred for the collection of ‘stand by’ baggage.
• No one piece of baggage shall exceed 70 lbs / 32 kg and must fit into the hold door.
• Baggage must be within overall dimensions (length + width + height) of a total of 62 inches. Any piece with overall dimensions in excess of this total will be counted as oversized and might have to be quoted for individually.

IMPORTANT

Checked Luggage - FlyMontserrat will not accept items not covered in our limit of liability in or as checked baggage and assumes no responsibility or liability for such items, regardless of whether FlyMontserrat knew or should have known of the presence of such items in checked or transferred baggage. If any such items (camera equipment, jewellery, computers, videos or optical equipment, etc.) are lost, damaged or delayed, you will not be entitled to any reimbursement under our standard baggage liability, or under any declared excess valuation. Do not attempt to check these items. Carry them with you in the passenger cabin (subject to carryon baggage limitations).

Notice of Baggage Liability Limitations

Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel, including domestic portions of international journeys, the liability limit is approximately US$9.07 per pound or US$20.00 per kg for checked baggage and US$400.00 per passenger for unchecked baggage.

Time limit for action: Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

IMPORTANT: You must report any Loss, Damage or Theft relating to your Checked Baggage BEFORE you leave the Customs/Baggage Hall in the airport of arrival.

Cancellations & Refunds

FlyMontserrat fares are non-refundable. If you cancelled at least four hours before the scheduled time of departure you will be entitled to a refund of taxes paid less an administration fee of USD 10 per ticket.

If you fail to cancel at least four hours prior to the scheduled departure time of your flight, or if you are a ‘No Show’, you will not be eligible for a refund of any kind.

Refund requests must be made to FlyMontserrat, info@flymontserrat.com within 30 days of the original travel date.

You are strongly advised to purchase personal Travel Insurance that includes coverage for Cancellation and Curtailment.

Changing your booking

Flight changes on standard fares (Y), subject to seat availability, can be made up to 4 hours prior to the scheduled flight departure time by telephoning or visiting FlyMontserrat’s office in Montserrat, e-mailing them on info@flymontserrat.com, or visiting FlyMontserrat’s handling agents in Antigua, (both subject to opening hours). No changes can be made within 4 hours of the scheduled departure time.

No changes are permitted on Promotional or Saver fares.

On full (Y) fares only, flight dates, times, and routes are changeable subject to seat availability, at the rate of US$25 per one way flight/per person/per change. In addition, to these flight change fees, any price difference between the original total price paid and the lowest total price available at the time of the flight change is charged. Please note that if the total price on the new flight is lower, no refund will be made and the change fee is still applicable.

A passenger name can be changed at the rate of US$25 per passenger per sector. Name changes can be made up to 4 hours prior to the scheduled flight departure time (subject to office opening hours). Any name change made to a flight reservation must be for that individual passenger’s complete flight itinerary.

Check-In

If you already have an e-ticket you should proceed directly to the check-in desk and present your confirmation/itinerary with booking reference together with your passport.

Check-in desks open two hours prior to scheduled departure, except for early morning departures before 08.15 where the desk opens 1hr 15 mins before departure. Early check-in is highly recommended. Check-in closes strictly 60 minutes before the scheduled time of departure. Your reservation may be cancelled if you fail to check in on time and you may have to buy a new ticket and pay for hotel accommodation if there is no alternative same day connection.

Antigua
Passenger check-in and ticketing services are provided by C.A.S. at FlyMontserrat’s desk next to LIAT, close to the access through to Departures.

Montserrat
Passenger check-in and ticketing services are provided by Fly Montserrat staff at John A Osborne Airport. For information and reservations, Tel + 1 664-491-3434, e-mail info@flymontserrat.com

Passenger Mobility

Passengers in need of assistance should inform their travel agent or airline office at time of booking. However, if you need extra time or help to get to boarding gate or onto the aircraft please advise the check-in staff.

Choosing your seat

On FlyMontserrat you choose your seat onboard (subject to the Pilot’s instructions).

Executive Lounge in Antigua

FlyMontserrat has teamed up with Club 1761 at VC Bird Airport in Antigua to enhance the travelling experience of its customers.

The newly renovated Club 1761 Executive Lounge is upstairs in the departures area of the airport, providing an oasis of calm.
Services provided in the entry price include:

• a full service premium bar with a selection of hot, cold beverages and regular and premium alcoholic beverages;
• a selection of hors d'oeuvres, snacks, sweets, and fruit;
• an internet station with access to 2 computers, printer, and fax machine;
• free open WIFI;
• full-time concierge and service personnel;
• luggage and coat storage;
• 2 Cable TV ready 42” Flat screen televisions;
• a selection of magazines, newspapers, and library.
• private male and female bathrooms;
• direct airside access;

Customers can benefit from a special rate of US$30 per person – discounted down from the public rate of US$40.
Well-behaved children below the age of 12 will be charged US$18.
Contact our office for details.

Minimum Connecting Times

How much time to allow between arrival in Antigua by air and our departure time is up to the customer to decide. We advise that AT LEAST 2 hours should be enough but we do not GUARANTEE this because:

• Incoming flights can be late arriving
• There can be delays at immigration and/or customs on arrival (sometimes an hour for a fully laden 747)

Passengers should remember our check in CLOSES an hour before departure.

Remember that the US$25 change facility on FlyMontserrat bookings is NOT available within 4 hours of the departure time (to allow us enough time to resell the seat). This means that if you do not make your connection it is too late to change your ticket and you will have to rebook.

Suggestion: If a passenger knows (more than 4 hours before FlyMontserrat’s departure time) that their incoming flight is delayed and they will not make their connection they should contact us during opening hours (7am to 6pm) before they depart to change their reservation. We will do our best to re-accommodate passengers but changes are subject to availability.

If the connection time looks too fine, or the incoming carrier is often late we suggest you book your onward journey for the following morning.

Taking out travel insurance might cover your loss if you are delayed.

Children

Unaccompanied Minors

Because of legal requirements and the need to complete certain documentation it is not possible to book an Unaccompanied Minor using the online booking system.

The unaccompanied minor procedure is applied for a child between 5 and 12 years old, not accompanied by an adult over 18 years of age.

A child under 5 years of age is not accepted for transportation on Fly Montserrat flights if not accompanied by an adult.

FlyMontserrat escort

FlyMontserrat flights have no flight attendants (cabin crew) on its aircraft and therefore cannot provide an escort for unaccompanied minors.

Parents or guardians must arrange:

• The necessary travel documents;
• For an authorised adult on departure to stay at the airport until the flight is airborne;
• For an authorised adult upon arrival to be at the airport at the actual time of arrival (contact details of the person must exist in the UM Handling Advice Form as well as in the reservation record);
• Sign the “Handling advice” form;
• Pay all costs involved in return transportation (meals, accommodation, ground transport, return fare, etc.) in case the authorized adult fails to meet the UM upon arrival.

FlyMontserrat will accept up to two unaccompanied minors between 5 years and 16 years of age as escort facilities are not available.

Infants

Infants are those under two years old at the time of travel (before their 2nd birthday) while the youngest age an infant can be to travel is 48 hours old.

FlyMontserrat have a special Infant fare of USD 10 one-way when the infant does not have his/her own seat, but sits on an adult’s lap. If you want your infant to sit in his/her own seat (only between 6 -23 months), you will be charged the applicable adult fare. This cannot be booked online so please contact the FlyMontserrat office. There must be one adult accompanying each infant seated on an adult’s lap. If one adult wishes to travel with a second infant, this is only possible if the second infant is seated in an approved car-type seat and the applicable adult fare will be charged. If the second infant is under 6 months you must travel with a second accompanying adult.

Fares

The following fares in US Dollars are subject to change without notice. Unlike some airlines that charge credit card fees & booking fees, with FlyMontserrat there are no hidden-extras –the Total Price you see is the price you pay.

Standard Fares to 31 March 2012

Single Fares	Base fare	Taxes & fees on sector from Antigua	Taxes & fees on sector from Montserrat	Fuel Surcharge	Total
Standard fare	$74	$7.40	$25	$4	$85.40 ANU-MNI $103 MNI-ANU
Standard fare	$86	$8.60	$25	$4	$98.60 ANU-MNI $115 MNI-ANU

The $74 fare (on some flights) is subsidised by the UK Government until 31st March.
Return base fares are double the single.
Fares booked from Antigua will include the Antiguan ticket tax on both legs of a return
Fares booked from Montserrat will not include the Antiguan ticket tax on either sector.
Infant fares (under 2 years) US$10 with no baggage allowance
Note Fuel surcharges are subject to change at short notice

Standard and Saver Fares from 1st April 2012

Single Fares	Base fare	Taxes & fees on sector from Antigua	Taxes & fees on sector from Montserrat	Fuel Surcharge	Total
Saver fare	$59	$5.90	$25	$6	$70.90 ANU-MNI $90 MNI-ANU
Standard fare	$89	$8.90	$25	$6	$103.90 ANU-MNI $120 MNI-ANU
Standard fare	$95	$9.50	$25	$6	$110.50 ANU-MNI $126 MNI-ANU

Return base fares are double the single.
Fares booked from Antigua will include the Antiguan ticket tax on both legs of a return
Fares booked from Montserrat will not include the Antiguan ticket tax on either sector.
Infant fares (under 2 years) US$10 with no baggage allowance
Note Fuel surcharges are subject to change at short notice

Note – Saver fares are NON CHANGEABLE

Airport Departure Tax Information

FlyMontserrat collects certain taxes on behalf of the government authorities and these are included in your ticket price. However, Adults and Children (over 2 years) will be required to pay an additional Airport Departure Tax at the airport before boarding.

Departing from Montserrat

Departure & Security Tax: US$13 (EC$35.00) for CARICOM nationals and US$21 (EC$55) for all other nationals.

Departing from Antigua

International passengers departing Antigua are required to pay US$20.00 airport departure tax.

Group Travel

Due to the limited capacity of FlyMontserrat aircraft we do not offer special group fares. However for groups of up to seven adults travelling together we have special Private Charter rates on regional flights to and from Montserrat. For a list of sample prices, click here.

Timetable

During peak periods there might be additional flights which will be displayed during the online booking process

ANTIGUA >> Montserrat
Days	Dept	Arr	Flt No.	Via	Effective	Discontinued
Daily	08:30	08:50	5M102	Direct	1 April 2012	31 Jul 2012
Daily	11:00	11:20	5M805	Direct	01 Jul 2011	31 Mar 2012
Daily	15:00	15:20	5M105	Direct	01 Jan 2011	31 Mar 2012
Daily	15:30	15:50	5M105	Direct	1 April 2012	31 Jul 2012
Daily	16:00	16:20	5M107	Direct	01-Jan 2011	31 Mar 2012
Daily	16:40	17:00	5M107	Direct	1 April 2012	31 Jul 2012
Daily	17:15	17:35	5M109	Direct	01-Jan 2011	31 Mar 2012
Daily	17:50	18:10	5m109	Direct	1 April 2012	31 Jul 2012

MONTSERRAT >> Antigua
Days	Dept	Arr	Flt No.	Via	Effective	Discontinued
Daily	07:30	07:50	5M102	Direct	1 April 2012	31 Jul 2012
Daily	09:00	09:20	5M804	Direct	01 Jul 2011	31 Mar 2012
Daily	12:00	12:20	5M104	Direct	01-Jan 2011	31 Jul 2012
Daily	15:30	15:50	5M106	Direct	01-Jan 2011	31 Mar 2012
Daily	16:00	16:20	5M106	Direct	1 April 2012	31 Jul 2012
Daily	16:30	16:50	5M108	Direct	01-Jan 2011	31 Mar 2012
Daily	17:10	17:30	5M108	Direct	1 April 2012	31 Jul 2012

Travel Documentation

Every passenger, including children, requires a valid passport which must be produced at time of check-in and carried for the entire journey. It is the passenger's responsibility to ensure that they have in their possession the correct documents needed for travel to any destination. Passengers are advised to print out a copy of their e-ticket or itinerary as Immigration officials may require proof of an onward or return journey.

FlyMontserrat is legally required to supply Advance Passenger Information to the Immigration authorities at the airport of arrival.

Traveling on FlyMontserrat flights is considered International travel. All customers are required to present proof of identity such as:

• Proof of citizenship such as a passport at the check-in counter.
• Passengers must also be in possession of a copy of their itinerary as proof of their onward or return journey.
• Passengers must keep proper documentation on their person during travel.
• It is the passenger’s responsibility to ensure that they have in their possession the correct documents needed for travel to any destination.
• Visas as appropriate.

Persons arriving in Montserrat or Antigua

Citizens from the USA, Canada, UK and most (but not all) European countries do not require visas for Antigua or Montserrat. Some Commonwealth citizens do require visas.

The visa regulations are subject to change so please check before making your travel arrangements.

 

It is the responsibility of the passenger to check what entry requirements there are.

This information was correct at the time it was posted but we are not responsible for information given which might be changed at any time.